Frequently asked questions

You collect the photo booth and projector from us in Frankfurt am Main. You can collect the audio guest book too – or have it sent to you by post, anywhere in Germany.

For almost anything that's celebrated: wedding, birthday, children's birthday, company party, Christmas party, club party and graduation ball. You'll find ideas on the occasions pages.

If you're celebrating at the weekend, you have the equipment for the whole weekend. We arrange pick-up and return with you individually – usually shortly before the date, one or several days before the party. Friends or guests can pick it up too. The price covers the whole rental period, not per hour.

Short-notice bookings are possible too. We recommend enquiring early – then your date is safe. Every booking is first an enquiry. If the equipment is free on your date, you get it.

Of course. If you book the photo booth and audio guest book together, there's a combo discount. You can add the projector too.

Digitally you can take as many photos as you like – the package only determines how many of them are printed. You always get all the digital pictures.

With the high-speed printer a photo is ready in about 10 seconds. With the standard printer a print takes about one and a half to two minutes, and paper and ink ribbon need changing often. We always recommend the high-speed printer, at the latest from 50 prints: the paper only needs changing once at most, and there are no queues.

Changing the paper is easy and we'll show you at hand-over. Once the package is used up, the printer stops printing – you can carry on taking photos digitally as much as you like. If you need more prints, it's best to choose a bigger package right away.

Allow for about 1.5 × 1.5 metres plus some space for the guests posing in front. A normal socket nearby is enough.

About five minutes. Everything is plugged together and labelled, you don't need any tools. At hand-over we show you the set-up step by step, so every move sticks.

Yes. The photo booth comes with many ready-made designs – your guests choose one themselves for each photo. With personalisation, your names or a text of your choice are also added to the prints, for example “Wedding of Anna & Tom” with the date. An individual design is created entirely to your wishes – with your logo, company colours or in the style of your invitation. You'll find the prices in the price calculator. View sample designs

With the digital flat rate nothing is printed – you get all photos digitally. With a print package, guests print instantly and take their pictures home – and even with a print package you can take as many digital photos as you like.

You get a password-protected link to a folder with all photos and videos: the prints in your design, the individual photos in high and reduced resolution, animated sequences and videos – plus a ZIP file to download. The link is active for two weeks and can happily be shared with your guests.

Yes. Every photo booth comes with a case full of props – hats, glasses, signs and more – at no extra charge.

Absolutely. The touchscreen is clear and very easy for children to use, and children love the props. At children's birthdays the booth is often the centre of the party. Still: the booth is rented equipment, so please don't let children handle it unsupervised.

A large attachment for the flash that makes softer, more flattering light – especially nice for portraits. The beauty dish is only available in limited numbers; we check availability when we confirm your enquiry.

Rule of thumb: allow 2–3 prints per guest – more with children, because they stand in front of the booth for a long time and take lots of photos; with many guests, lots of people take photos one after another, so it adds up quickly. We recommend 200 prints or more, no package under 100. Examples: wedding 300, birthday and children's birthday 200, company party 300, Christmas party 200, club party and graduation ball 400. How much gets printed depends on your guests – too few is more annoying than too many. More in the guide.

A professional DSLR camera – many photo booths only have a small camera. You can see it in the photos: sharper, better colours, even in difficult light. This applies to both of our photo booths.

Yes: 10-second videos – for example a personal video message to the couple or a dance clip. Only a few other photo booths offer this. You get the videos after the party together with the photos.

To start, the photo booth needs an internet connection via Wi-Fi – you provide it at the venue. If in doubt, a mobile hotspot is enough. The venue's permanent Wi-Fi is better: then features such as “photos by email” work during the party too.

The guest picks up the receiver, hears your announcement and records their message after the tone. Once they hang up it's saved. As many messages as you like, no time limit for the whole party.

As many as you like – it's practically a flat rate. There's no overall limit for your party, every guest can speak as often as they like.

Optional and very easy: the audio guest book has its own Wi-Fi, which you connect to your phone via QR code. Then you can upload your greeting, choose between several greetings and manage the settings.

Yes – but only if you allow it as the host: you can give your guests access during the event so they can listen to the messages. Without your permission nobody listens in.

You download the recordings yourself – or have them sent to you, whichever you prefer. If you like, you then delete all the recordings yourself.

Yes. We send it by post, the return label is enclosed. The shipping for the outward and return journey is shown when you book in the price calculator. Allow some time buffer – it's best to enquire a few weeks in advance.

No. The audio guest book needs no Wi-Fi at the venue and works fully without a phone. It has its own Wi-Fi, to which you can optionally connect your phone – for your own greetings, downloading the recordings and more.

Unique in this form – no other provider has an audio guest book like Smile Eventbox's. Optionally, connect your phone via QR code, choose your greeting and download the recordings yourself after the party.

There are two: the Pro projector – clearly the better choice, versatile for presentations, pictures, videos and video games – and the Small projector, more compact and cheaper, for darkened rooms and smaller screens. You can add a screen. The current packages and prices are on the projector page.

Both projectors have an HDMI connection. So your laptop, games console or streaming stick can be connected directly.

No, the projector is only available for pick-up in Frankfurt.

No. Sending it is a booking enquiry. A contract only comes into being once we confirm your date. If the equipment isn't free on your date, we'll get in touch.

By bank transfer or PayPal. You receive the invoice by email after confirmation, with all payment details and a QR code.

The amount depends on the equipment and is shown in the price calculator and on your invoice. The deposit is paid at pick-up and refunded after the return – within 14 days, subject to the final check for damage and completeness.

Within 14 days of your booking you can withdraw. After that, the cancellation terms in the terms (German) apply – depending on the timing, from free of charge to 100 %. Details on withdrawal are in the right of withdrawal notice (German).

Via your personal link in the confirmation email or under My booking. There you see status, invoice and all details.

If something is damaged or missing at return, we'll get in touch within 14 days of the return. The details are governed by the terms (German).

A gift voucher is valid for 3 years from purchase. The expiry date is shown on the voucher.

Yes: photo booth, audio guest book, projector and extras, including shipping or delivery. Vouchers are only valid for Smile Eventbox services; the deposit can't be paid with them.

It stays on the voucher and you can use it for your next booking. A payout or exchange for cash isn't possible.

Yes, up to three vouchers per booking, in addition to one discount code.

As a PDF by email as soon as your payment has arrived. If you like, we send it directly to the recipient on a day of your choice. You receive an order confirmation with the payment details as soon as you order.